Home » Career

Career

Summary

Integrated Marketing professional with expertise in marketing automation and 12+ years of progressive experience working with people in a variety of customer service settings. Excellent interpersonal skills; able to work harmoniously with customers, designers and technical developers to create custom solutions. Reliable and  capable of performing steadily under stressful situations. Also experienced and effective in sales. Looking to apply acquired knowledge to new business opportunities.

Career Highlights

Marketing Automation expert with an understanding of how daily marketing activities can be prioritized more efficiently.

Managed Services for customers needing assistance with implementing software solutions

Participated in Product development to help define software requirements based on customer feedback and use case

Coordinated Professional Service engagements

Managed online customer help portal including forums, a trouble ticket system, and help documentation.

Managed multiple Website development projects for companies, including site design, content creation and ongoing maintenance.

Directed website development projects for Drupal and WordPress.

Helped conceptualize and implement new Website features for template-based system.

Acquired new skills quickly to meet expanding job requirements. Installed, setup, and implemented new ERP system.

Employment

Delivery Lead – Custom Solutions – Salesfusion, Atlanta, GA 2014 – 2016
  • Responsible for developing and implementing custom Marketing Automation solutions on behalf of customers.
  • Managed several accounts simultaneously for monthly managed services.
  • Marketing activities included creating Email Campaigns, Landing Pages, Scoring Profiles, Nurtures, Events, and more.
  • Liaised with other departments such as Product and Marketing to help provide a feedback loop from customers to the development team.
  • Worked as a team player to help create product documentation, custom reports, sales slicks, and promotional materials.
Senior Manager of Customer Support – LoopFuse, Atlanta, GA 2009 – 2013
  • Provided expert support for the LoopFuse Marketing Automation product, OneView.
  • Triaged support cases and assign them to appropriate development resources as needed.
  • Created documentation for, and maintained, online customer support community.
  • Produced instructional videos and screencasts to facilitate education of customers that were new to the world of marketing automation.
  • Responded to technical questions on product usage.
  • Translated customer needs into product specifications for new enhancements.
  • Filled multiple roles within a high tech B2B start up as needed.
Website Designer/Project Manager – RAM Web Solutions, Roswell, GA 2004 – 2009
  • Responsible for developing custom Websites from initial request through production and implementation, consistently working within timelines.
  • Provided regular content updates and maintenance of customer Websites.
  • Customer ideas were coordinated with designers and programmers, ensuring customer satisfaction.
  • Designed numerous custom graphics and templates for clients.
  • Taught customers how to update and maintain their Website content.
  • Trained customers online, via telephone, or through one-on-one presentations.
Sales Associate – PD60, Norcross, GA Jan. 2003 – Feb. 2004
  • Analyzed customer requests, recommending products and options to suit customer needs.
  • Fulfilled customer orders.
  • Resolved client concerns and complaints.
Purchasing Manager – Sister’s Gourmet, Winder, GA 2002
  • Purchased and managed inventory for gourmet food company.
Purchasing Manager/IT Support/Production – IntegraCore, Salt Lake City, UT 1997 – 2002
  • Used QUBE ERP software to plan and purchase production goods for JIT manufacturing.
  • Maintained company network and IT systems.
  • Involved with various production aspects on manufacturing floor.
Foreign Language Instructor – Brigham Young University, Provo, UT 1995 – 1997
  • Taught the Portuguese language at the mission training center to groups of young men and women departing to foreign countries.

Education

Graduate Education – Grand Canyon University – Phoenix, AZ June 2011
Master’s Degree in Business Administration
Undergraduate Education – University of Utah – Salt Lake City, UT May 2000
Bachelor of Science Degree in Economics.
High School Diploma – West Jordan High School – West Jordan, UT 1991
Awarded three academic letters for excellence in academic accomplishment

Community Activities

I have served as an active member of my church throughout my life in a variety of volunteer leadership, clerical, and teaching positions. I have extensive experience working with adults, youth, and children. Also, for over 5 years, I worked as a volunteer leader in the Boy Scouts of From 1992-1994, I served a volunteer two-year mission for my Church in Porto Alegre, Brazil. I worked directly with the Brazilian people in numerous humanitarian outreach projects.

Skills

  • Bilingual – fluent in English and Portuguese
  • CSS/HTML
  • Responsive design
  • Adobe design software (Dreamweaver, Fireworks, Photoshop, Acrobat, etc.)
  • CRM (Salesforce, SugarCRM)
  • CMS (WordPress, Joomla, Drupal, etc.)
  • General office software applications (Microsoft, Google, etc.)
  • Some experience with Boostrap, Flexbox, and HTML5

Comments are closed.