Integrated Marketing professional with expertise in marketing automation and 12+ years of progressive experience working with people in a variety of customer service settings. Excellent interpersonal skills; able to work harmoniously with customers, designers and technical developers to create custom solutions. Reliable and capable of performing steadily under stressful situations. Also experienced and effective in sales. Looking to apply acquired knowledge to new business opportunities.
Marketing Automation expert with an understanding of how daily marketing activities can be prioritized more efficiently.
Managed Services for customers needing assistance with implementing software solutions
Participated in Product development to help define software requirements based on customer feedback and use case
Coordinated Professional Service engagements
Managed online customer help portal including forums, a trouble ticket system, and help documentation.
Managed multiple Website development projects for companies, including site design, content creation and ongoing maintenance.
Directed website development projects for Drupal and WordPress.
Helped conceptualize and implement new Website features for template-based system.
Acquired new skills quickly to meet expanding job requirements. Installed, setup, and implemented new ERP system.
|Delivery Lead – Custom Solutions – Salesfusion, Atlanta, GA||2014 – 2016|
|Senior Manager of Customer Support – LoopFuse, Atlanta, GA||2009 – 2013|
|Website Designer/Project Manager – RAM Web Solutions, Roswell, GA||2004 – 2009|
|Sales Associate – PD60, Norcross, GA||Jan. 2003 – Feb. 2004|
|Purchasing Manager – Sister’s Gourmet, Winder, GA||2002|
|Purchasing Manager/IT Support/Production – IntegraCore, Salt Lake City, UT||1997 – 2002|
|Foreign Language Instructor – Brigham Young University, Provo, UT||1995 – 1997|
|Graduate Education – Grand Canyon University – Phoenix, AZ||June 2011|
|Master’s Degree in Business Administration|
|Undergraduate Education – University of Utah – Salt Lake City, UT||May 2000|
|Bachelor of Science Degree in Economics.|
|High School Diploma – West Jordan High School – West Jordan, UT||1991|
|Awarded three academic letters for excellence in academic accomplishment|
I have served as an active member of my church throughout my life in a variety of volunteer leadership, clerical, and teaching positions. I have extensive experience working with adults, youth, and children. Also, for over 5 years, I worked as a volunteer leader in the Boy Scouts of From 1992-1994, I served a volunteer two-year mission for my Church in Porto Alegre, Brazil. I worked directly with the Brazilian people in numerous humanitarian outreach projects.
- Bilingual – fluent in English and Portuguese
- Responsive design
- Adobe design software (Dreamweaver, Fireworks, Photoshop, Acrobat, etc.)
- CRM (Salesforce, SugarCRM)
- CMS (WordPress, Joomla, Drupal, etc.)
- General office software applications (Microsoft, Google, etc.)
- Some experience with Boostrap, Flexbox, and HTML5